Frequently Asked Questions
- What is a hop on hop off bus tour?
This is a free to get on or off the bus on a fixed bus route at fixed stops; usually run by travel companies and aboslutely recommended for someone wanting a tour of the city; it allows you to pace yourself by picking your stops to get-off.
- How can I locate the boarding point of my hop on hop off bus?
Your voucher will have the name of the start point of the bus. And your voucher will have a link to the route map of the bus. You could use either to reach the point nearest to you.
- Are all the hop on hop off buses the same?
Buses from the same company on the same route will be the same; same stops and same commentary and same experience; however many cities offer multiple bus operators with different routes/ stops; however rest assured all of them usually will cover all major attractions/ stops in the city.
- How do I choose one company over another?
Yes we understand that sometimes it can be hard. All we can share with you - there are some global operators, and some local operators, and some discounted tours, and some combination tours. We suggest you first read through ticket duration and bus stops/ attractions/ route to short list the bus tickets you like. After that anyone you pick would be awesome. Hop on hop off bus tours are great experiences - all operators are fabulous.
- Can I buy attraction tickets also from the web site?
You can buy some popular attraction tickets and things to do as part of combo/ combination tickets with the hop on hop off bus tickets. We offer some fabulous bundle deals with skip the line tickets.
- Is it cheaper to buy bundles?
Yes. Bundles bring in discounts by combining tickets. You save more by buying a bundled ticket than buying individually.
- Is this a reliable web site?
Absolutely. 10+ years old and the first dedicated hop on hop off bus web site to offer a complete e-commerce ticket buying experience and partners with all major bus operators across the world.
- Who is the owner of this web site?
www.hop-on-hop-off-bus.com web site is owned and operated by isango travel ltd (www.isango.com) - one of the world's leading e-commerce travel companies providing tours and attractions across 400+ destinations in the world.
- How many cities do you cover?
The web site sells hop on hop off bus tickets across 150+ destinations and keeps growing.
- Why should I buy from this web site?
Because this is the only web site in the world that has a collection of hop on hop off bus tours from different tour companies and covers all major cities and displays honest customer feedback of the tours.
- I read negative reviews about dirty buses and rude drivers. Should I be worried?
It is sometimes natural to get unlucky and board a bus later in the day when someone left the seat unclean; and sometimes there is a hassled driver who is driving her/ his best to be on time in a crowded city. Such cases are rare and we keep working closely with the bus operators to learn from customer feedback to keep improving their services. Go with a free mind. Hop on hop off bus is the most popular way to tour a city.
- What are the bus timings and how frequently do they run?
Each city and each route in each city will have its start and stop times. Please ask for the brochure from the driver when you board the bus for the latest start/ stop times and bus frequencies.
- Are the buses wheelchair accessible?
Yes. Most buses are wheelchair accessible. However only upto 1 wheel chair at a time. Standard size wheelchair. It is good to ask the driver before boarding if there would be space for the wheel chair in case there is one wheel chair already.
- Are the tours and buses child friendly?
Yes again. The tours are designed to cover parts of the city that are of interest to all. The commentary is friendly and easy to understand for all. And the buses have guide rails and seat rails for kids to sit secured on their own.
- Are dogs allowed on buses?
Depends on the city and the tour operator. You can read it about it in the product or do a quick chat with the customer support.
- Are the buses air conditioned or air heated?
The lower deck of the buses is temperature controlled - both hot and cold. However the upper deck is open to air and cannot be controlled.
- Can I get on or get off the bus from hotel or any convenient stop?
No. The bus will start and stop at designated stops. And will follow a specific route. It will not pick or drop any passenger from a stop not on its route.
- Can I take multiple trips on one ticket?
Yes you can take as many trips of the bus as you wish. Tickets are time driven and are usually 24 or 48 hours tickets. So a 24 hours ticket would allow you to use the ticket for one full day and 48 hours would be for 2 consecutive days.
- Does 24 hours mean valid for 24 hours across 2 days?
The name can sometimes be confusing; it is best advised to assume a 24 hours ticket to be a one-day ticket valid from the first scan of your ticket; hence the best use of your ticket would be if you started using it in the first half of the day.
- Can I use my ticket across multiple routes in the same city?
Will depend on what you bought; some will be specific to a route and some valid on all routes; please read carefully before buying your ticket; all our product descriptions specify the routes on sale.
- Do the buses have a start and end point?
Yes buses start and end at the same point. Is marked on the route map. However you don't have to board the bus from the start point. You can pickup the bus from any of the major points on the route if you are boarding for the first time. It is good practice to please refer to your voucher for any specific instructions.
- Is there a guide in the bus?
All hop on hop off buses will have a commentary. Recorded or with a guide. Is part of the ticket. You don't have to pay extra.
- 1. Select your favorite from 1000s of activities.
- 2. Confirm price and availability.
- 3. Enter gift voucher code on the booking cart page. See the net payment price and confirm the booking.
- 4. Receive immediate booking confirmation and voucher via email, and enjoy!
- Do I need my headphones for the bus commentary?
You can pickup complementary headphones for the commentary. Available in the bus. Or if you have your own you could plug into the ports in front of your seat for the commentary.
- Will the commentary be only in English?
Most hop on hop off bus tours cover commentaries in English and major languages like Spanish, German, French, Italian etc… however it can depend. There will be instructions once you board the bus. Or you could ask the driver when you board the bus.
- How can I pay for the tickets?
You can conveniently buy your tickets online by using any major credit card or payment wallet.
- 1. Up to 7 days before the start of the activity: full refund
- 2. between 4-7 days before the start of the activity 30% cancellation charge
- 3. 3 days or less or no-show: no refund
- What are your payment methods?
We allow Master, Visa, American Express, Apple Pay, Google Pay and a few other country specific payment wallets.
- What are the currencies for payment?
You can view the prices in all local currencies. And you will be charged in either dollars, euros or british pounds depending on your card issuer. If your card is from a country not covered by these 3 currencies then you will be defaulted to British Pounds and the charge will appear in your statement as a foreign currency conversion from British Pounds to your local currency.
- How do I redeem a gift voucher?
Your gift voucher can be redeemed by following the below steps:
- 1. Select your favorite from 1000s of activities.
- 2. Confirm price and availability.
- 3. Enter gift voucher code on the booking cart page. See the net payment price and confirm the booking.
- 4. Receive immediate booking confirmation and voucher via email, and enjoy!
- Is my data safe?
Absolutely yes. We are GDPR and PCI complient. We do not save your payment details. We only save your name, email and phone and sometimes address if needed by the tour operator - all this data is needed for operational reasons.
- Can I buy same day tickets?
Yes you can. All our hop on hop off bus tickets are immediate buyable.
- Do I get my tickets on email?
Yes. Tickets are delivered instantly to your email. And most will have a QR code or a bar code for instant redemption.
- How do I redeem my tickets?
Most if not all tickets are now instant redeemable at the bus; however good practice for you to please read your voucher; it will have specific instructions if any for you for redemptions.
- Can I postpone my ticket?
Yes you can. Please contact the customer service. You will have the details in your confirmation voucher.
- Can I cancel my tickets?
Yes you can. However some tickets may have a cancellation window. Please look into your ticket voucher for cancellation details.
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